Waiting: The True Confessions of a Waitress


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Hover to zoom. Just finding parking will take you at least half an hour! Not to mention the lineups to pay and having to push through crowds of people at the food court. Getting this done sooner will help clear your mind while on the job, allowing you to focus less on all the things you need to get done for the holidays.

Try to get the best of both worlds without compromising your sleep. We all know the holidays bring around many different types of guests. Just remember to do one thing…. Go easy on your customers because they are just as stressed about the holidays as you are. Smile and be patient. The holidays bring along a huge assortment of mouth-watering feasts, tasty cocktails and decadent desserts. It will help keep up your energy while serving tables.

Having to turn down holiday plans because of work can really take a toll on you. While everyone is off of work for the holidays, we as servers are stuck serving. Try to organize a dinner party or holiday breakfast on your days off so that you can partake in the festivities as well. If you have some coworkers that you really get along with, go out for a drink after work and let it all out. Get mad, laugh, go on and on about how great or how bad your shift was and get it all out of your system. Holding everything inside will eventually cause you to explode — possibly taking it out on a customer or causing you to quit in mid-rush.

Think of it like a reward for working your butt off.

Or, if your prefer, put aside some of that extra money you earned and treat yourself to something that will help you recharge your batteries. You honestly deserve it. As waiters and waitresses, we need to do our best to remember that sometimes all the little things we do for our guests can go a long way.

Every little bit counts. The perks of being a server. If the only time I see them is when they take my order, bring my food and take my payment, then they might as well be behind a counter asking if I want small, medium or large. Otherwise, check in — often. Great service is what should set restaurants apart from fast food chains and take-out restaurants. Checking in is one of the most important steps in service and one that should never be forgotten.

Can I get you anything else? I live on the outskirts of Toronto, the most multicultural city in Canada, but I grew up in a village of white people.

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You can imagine there was a bit of a culture shock when I first moved there. One night, I had a family of brown people come into the restaurant and sit in my section. So the gentleman orders a delicious meat-lovers Panini one of my favorites but without the bacon. I always use big letters because I am a very forgetful person. By the time their dinner was over, I stopped by my Muslim friends and asked how their dinner was, as they seemed to have really enjoyed it.

I find it adds a great smoky flavor! I do not eat any pork! Suddenly I began to sweat and swallowed hard as I removed their dishes in silence. I walked to the back looking a little pale as one of the cooks looked at me. I blinked very slowly. All waiters and waitresses feel the need to vent about their experiences in the restaurant business. Can you relate? I feel very awkward when I go back to a table and they are praying.

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Waiting: The True Confessions of a Waitress, by Debra Ginsberg

You may not realize it, but there are a number of things you should consider while booking a table at a restaurant. Have all your information ready. They will ask what name the reservation will be under. Full names are greatly appreciate to avoid any confusion or mix-ups, but Mr. Smith will usually do just fine. Know the exact number of people in your party so that the restaurant will know whether or not they will be able to accommodate you.

Please be ready to provide your contact information home phone number or cell phone number so that the restaurant will be able to call you back to confirm your reservation. Specify any preferences i. Call if there are any changes or modifications. As soon as the restaurant has your reservation, they will keep it exactly as is, never assuming that anything will change. Keep your reservation time, especially for large parties. If you reserve at one of those quiet times, the restaurant will either add on more employees or keep them longer so that you will get the service you deserve.

If you are going to arrive late, then call the restaurant. They will really appreciate the heads-up. Make reservations for more people than you really are. On busy nights, restaurants try to maximize their seating capacity in order to accommodate anyone and everyone. Not only are you taking away other guests chances at reserving a table that night, but the restaurant will be losing out on customers therefore having less sales for that day.

Be wishy-washy about the time. Be direct when choosing a time for your reservation. Most places only take reservations on the hour or half hour i. Be prepared to pick an exact time. Some restaurants have restrictions and limitations for reservations.

They may warn you that you only have the table for an hour and a half or two hours because of other reservations or that there is no place at the time or day you are requesting. Getting angry at them will not help your situation. Politely ask if there are any possible solutions and if there are none, you need to be calm and accept the situation as is.

Threaten the restaurant. This tends to happen when people reserve last minute and are surprised that the restaurant is completely booked for the night. There is no way a restaurant will ever call another reservation to tell them we can no longer keep their reservation so that the restaurant can take your reservation instead. Hang up before giving all your information and expect to have a reservation. Plenty of times, people are in a rush to make reservations.

Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress
Waiting: The True Confessions of a Waitress Waiting: The True Confessions of a Waitress

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